I work at Soft Touch Mfg. in Loveland, CO and we are having issues with our DU 1003 Sokki Cheviler EDM (361110). We are most likely going to need to send it in and I was hoping to get some additional information. Do you have a rough estimate of the costs and lead time as to when you would be able to work on it? We are not positive what the issue is but if you need more detailed info, I should be able to narrow it down a bit more. But if you could get back to me at your earliest convenience we would really appreciate that. I will be looking for you email response if you need any additional info. Thanks